TeleAttendant comes with pre-installed and pre-configured hardware and software. Our technical personnel will hook it up into your phone lines and integrate it into your existing telephony system.

If you require customized voice prompts, or additional functions, our specialists are always ready to help.

The principle features include:

IVR (Interactive Voice Response) enabled Appointment Scheduler, Reminder and Messenger.
Fully automatic appointment scheduling engine
- Streamlines the scheduling and delivery of care within your office.
- Reduces the complexity inherent in coordinating activities across providers and facilities, so every client receives prompt, effective care.
- Respects defined restrictions and constraints to automatically avoid conflicts such as those between specific procedures or events, minimum and maximum times between events and resource and client ‘unavailability’.
- Among others, includes rotating/floating provider and resource scheduling, split procedures and many many more
- Maximizes productivity and resource utilization, while reducing bottlenecks that occur when resources are in contention.
- Considers patient preferences, such as personal schedules, reducing time spent at the healthcare facility and proximity appointments.
User friendly, familiar looking TeleAttendant Calendar marking out appointments and schedules.
A simple interface in which you play and record your custom voice prompts.
Various types of customer authentication including Phone Number, PIN, SIN, Driver's Licence and OHIP.
Real-time health insurance card validation (where applicable)
Powerful search and reporting functions you can see (and print out) appointments, detailed call log, schedule, customer/patient information and much much more.
Full Caller ID recognition for known patients and customers who permit this function.
"Pay-As-You-Book" feature allows clients to make advance payments for the services being scheduled.
TeleAttendant enables practices to define and modify practice / business rules and parameters so customer scheduling is done their way.
A Full Contact, Point-of-Sale and Inventory Manager
Automated Voice Message delivery system calls your clients and delivers various interactive voice messages.
Software Integration Kit helps integrating TeleAttendant Voice System with your existing scheduling software

How it works:
Your patient or customer calls a designated number at any time to set up an appointment. They hear a voice message which

Allows them to choose preferred language
Asks them to identify themselves by telephone number, Personal Identification number, Driver's licence number, or Health Card number.
Directs them to which ever service they are calling about. Or provides them with any information they may require.
Allows them to choose the reason for the appointment
Asks them with whom they want the appointment
Allows them to choose between available services and time slots for appointments, and also leave a voice message regarding given appointment.

By using this system, your customer might verify scheduled appointments, and also, cancel or reschedule an appointment if necessary.
Usually, your staff memebers are spending tremendous amount of time on the phone providing various information to your customers, such as products and pricing information, promotions and specials. With TeleAttendant, your customers will be able to do it without assistance of your staff memebers.

In addtition, TeleAttendant can deliver various messages to your customers. You may set it up so that it will call your customers reminding them about upcoming appointments or recurring procedures and asking to setup an appointment. It may send them birthday or holiday greetings, let them know of your specials and promotions, or deliver important messages such as patient referral or test result readiness.

To make it even more comfortable and efficient, you can set up a schedule for the phone lines connected to TeleAttendant. For example, Line #1: 9:30PM-5:00PM - "Incoming Calls", 5:00PM-9:30PM - "Mixed Mode", Line #2: 10:00PM-15:00PM - "Incoming Calls", 15:00PM-10:00PM - "Outgoing Calls".

If at any time during business hours your patient wants to talk to a live person they can, of course chose that option. But our experience shows that these are a minority.

The millions of dollars invested by large organizations and their expensive voice systems have educated the public how to navigate voice menus, and thus, provide more customers with better service. Now you can enjoy these benefits at a fraction of the cost.