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TeleAttendant is an automated telephone-based appointment management system that
allows your customers or patients to easily make appointments without talking
to a member of your staff. It is the ideal solution for better appointment
management in businesses such as clinics, rehabilitation centers, beauty salons
and gives you a level of efficiency that was up to now available only in
systems that cost tens of thousands of dollars.
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TeleAttendant is a complete hardware and software solution, and can be
purchased as a stand-alone product or as an addition to your existing system.
When your customer calls ...
They are greeted by a friendly multilingual voice menu that guides
them through the different options:
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They can either make or reschedule an appointment.
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Review any appointments they have made.
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They can also listen to a list of services and receive information about any
particular service.
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Retrieve a status update for the procedure being performed.
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Pre-screen through a diagnostic questionnaire.
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Be prompted to listen to any in house promotions.
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Be notified of special events.
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The customers can, of course, talk to a live person, or leave a message at any
time.
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Dial +1 905.884.4307,
select "Existing Patient",
enter 1234567890#
as your PIN number.
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TeleAttendant can call your customers reminding them of the date and time of
their appointment and asking them for confirmation. This significantly reduces
the number of people who forget to show up, increasing the efficiency and
profitability of your operation. Your appointment calendar shows which
appointments have been confirmed. In addition, TeleAttendant can place reminder
calls to your customers for future services, store Customer History and
Preferences and give you the opportunity to provide the Ultimate in Customer
Service to your entire client base.
TeleAttendant enables clients to reach your staff immediately without having to
go through a third-party answering service. Provide office hours, directions,
insurance requirements, self-help procedures, etc. Automatically delivers
appointment notifications, recall notices, medication reminders, pre-visit
instructions, birthday greetings and more. Provides detailed reporting for
office documentation.
You can easily configure TeleAttendant to suit your needs – the kinds of
different procedures or appointments, the amount of time needed for each
appointment, the number of service providers in your office or clinic and what
times each of these is available during the month and during each day. Then, as
the customers call in for appointments, TeleAttendant’s sophisticated software
optimization system kicks in and arranges the appointments in the most
efficient way.
When will TeleAttendant pay itself off? Within 4-6 months. After that, it’s
straight profit. There is no other system like TeleAttendant on the market at a
cost a small or medium sized business can afford. TeleAttendant gives you the
kind of savings and efficiencies only large organizations could usually afford.
TeleAttendant give your business a tremendous boost to the bottom line.
How will TeleAttendant Pay itself off?
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By saving tremendous amount of time to You and Your Customers.
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Increasing the numbers of appointments made and reducing the dreaded no-show.
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Allowing for bookings 24 hours a day, 7 days a week.
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Providing multilingual service menus, and reducing wait times leading to
higher customer satisfaction.
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By reducing front desk interruptions and increasing availability of Your
services.
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