| Q. How many phone lines do i need to make the system more efficient? |
| A. First of all, it depends on how busy your phone lines are. Two
lines should be enough in most cases for a small practice with one or two
specialists involved. Four lines is suitable for most of the mid-size offices.
However, in some cases, where your office has extremely busy phone lines, you
should consider eight or even sixteen lines.
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| Q. What if some of my clientele speaks language that wasn't included
with TeleAttendant? |
| A. You should contact our representative to arrange installation of
custom language prompts.
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| Q. I'm already using a third-party appointment management software?
How could i synchronize my customer base? |
A. TeleAttendant has "Import" feature, that allows you to import your
contacts residing in other applications. As far as your third-party software
application has "Export" function, you can synchronize your customer base by
yourself, or call our representative to arrange on-site support session.
In some cases, when possible, we can integrate both systems so that the
information will be replicated automatically.
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| Q. We're using special software that among others has appointments
module. Could TeleAttendant's voice features be integrated with our software?
|
| A. We developed TeleAttendant Software Integration Kit that allows
easy integration with various systems. In most cases, we've been able to
intergate TeleAttendant with different systems. Please contact our
representative for more information.
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| Q. I need to setup four telephone lines so that my customers would
dial the same phone number for all the lines. |
| A. You should contact your telephone company to provide you a local
telephone number and multiple roll-over lines. |
|
| Q. The TeleAttendant system seems to be unable to recognize my
customer's phone numbers using CallerID feature. |
| A. First of all, please, contact your telephone company to verify
that CallerID feature is enabled on your phone lines. Otherwise, please contact
our support representative.
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| Q. We would like the system to identify our patients by their Health
Card number. Is that possible? |
| A. Yes. TeleAttendant can be configured to use various types of
identification such as Health Card ID, Driver's License, Secret PIN (Personal
Identification Number), or Phone Number.
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|
| Q. We would like to remind our customers of recurring procedures they
should receive. |
| A. You can easily arrange it using TeleAttendant's customer card.
Just click on "Recurring Appointments" tab and set it up.
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| Q. How would i know who was called by the system, and what's the
result of this call. |
| A. Using TeleAttendant's service functions you can receive a detailed
call log including both incoming and outgoing calls.
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|
| Q. What if i need custom wiring or other professional services during
the installation? |
| A. You should contact our representative to arrange professional
installation on site. Note, that professional installation is mandatory if you
require full integration with your existing telephony equipment.
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| Q. Can appointments be double booked? |
| A. No. Once the time is booked, it is no longer available.
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|
| Q. I would like to access TeleAttendant software from multiple
computers. Is that possible? |
| A. Yes. TeleAttendant can work over the local area network and
provides access to its database from multiple computers. Note, that if you plan
to install TeleAttendant client software on your existing computers, certain
hardware and software requirements must be met. Please, contact our
representative for more information.
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| Q. Our office is equipped with four telephone lines. Could
TeleAttendant use three phone lines for incoming calls, and leave the fourth
line for outgoing calls only? |
A. TeleAttendant has line configuration and scheduling options. Every
phone line attached to TeleAttendant can be configured for "Incoming Calls",
"Outgoing Calls", "Mixed Mode". Even more: every line can be scheduled to
perform under different configurations.
For example, Line #1: 9:30PM-5:00PM - "Incoming Calls", 5:00PM-9:30PM - "Mixed
Mode",
Line #2: 10:00PM-15:00PM - "Incoming Calls", 15:00PM-10:00PM - "Outgoing
Calls".
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|
| Q. We have noticed that our employees are spending considerable
amount of time on the phone providing our customers with information about our
products and services. Could TeleAttendant provide this information
automatically? |
| A. Indeed! We designed TeleAttendant to provide information about
products, services, and even more: it will notify your customers about in-house
specials, promotions, and events.
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|
| Q. I represent medical office. We have to call some of our patients
to pass certain messages. But the problem is that, in most cases, we cannot
reach them during business hours. Could we use TeleAttendant to deliver such
messages? |
| A. Yes, you can use TeleAttendant to deliver various messages to your
patients. Choose either prerecorded message or record custom message by
yourself, and then, with one click, you will set the system to call your
patient. TeleAttendant will try to reach your patient even when your office is
closed, and, obviously, will let you know whether the message was delivered or
not.
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| Q. We would like to let our customers making payments over a phone.
Will that be something your system can do? |
A. Yes. We can provide you with additional module that will allow
your customers making credit card payments over a phone. Please note that, a)
this module is not included with basic TeleAttendant package and should be
purchased separately,
and b) this module involves some certain arrangements and also, certain
requirements must be met. Please, contact our representative for more
information.
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| Q. We would like to personalize appointment confirmation messages.
However, we cannot handle voice recordings for thousands of our patients. Is it
possible to use computer generated voice?
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| A. Yes. Latest TeleAttendant release includes this feature, based on
Text-To-Speech technology. However, at this time it's only available for
English messages.
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