OpenX VoipTM predictive dialing is based on a sophisticated dialing calculation, which takes into account many criteria, including contact ratio, average talk time, agents waiting for calls, agents in calls. OpenX VoipTM offers multiple pools that allows the dialer to call multiple lists simultaneously, ensuring maximum penetration of each campaign. With self-pacing, the dialer does not need constant supervision. The dialer determines how quickly the next call should be placed by utilizing real time statistics.

• Scalable - from 4 to 480 agent workstations and up!
• Integrate or expand with off-the-shelf products or computers already in your business
• Integrate with OpenX.eCRM product suite.
• MS SQL Server database.
• Digitized recording: Agents might use personal pre-recorded greetings.
• Powerful Appointment Scheduling Calendar
• Voice Broadcast Messaging - allows you to leave pre-recorded messages to dialer-detected answering machines
• Agent Knowledge Base - branch logic, simple “on the fly” editing and unlimited data capture; use pick lists, modifiable pick lists, and open-ended responses to gather critical customer information
• Managed Callbacks by Agent or Station - agent-scheduled date and time for automatic callbacks. Edit, delete and re-assign callbacks from the manager station
• Comprehensive Reporting - the information you need to make management decisions immediately
• Real-time statistics monitoring.
• Compliance with No Call Laws - built in “no call compliance” list management
• Exclusive Voice Transfer and / or Conferencing
• Built-in contact database (optional)
• Silent Monitoring or Agent Coaching