The OpenX VoipTM has different dialing modes, it can accommodate all your specific campaigns. For each outbound campaign, you can import a call list with the information of the clients or prospects you wish to contact. The OpenX VoipTM will manage the dialing for you automatically. Furthermore, the telemarketing software natively integrates a predictive dialing engine which can intelligently adapt its dialing patterns based on performance in order to get the best possible results.
The predictive telemarketing software is based on powerful algorithm which adapts its dialing taking into consideration response time, average communication time and the state of the TSR’s, to get the best contact rate, whatever the time slot of production.

When you’re prospecting for new business, calling back your contacts at the precise date and time is of the essence. In order to efficiently manage their appointments, the OpenX VoipTM provides to agents a calendar to plan their call backs at the exact date and time that the client or prospect has requested. When the call back is due it will automatically call the client. The telemarketers call back personally their indecisive prospects, and on the phone number of their choice.
The telemarketing software will save date and hour of the appointment, and call back the prospect at the right date and time and route this call to the agent who argued on the first call, for him to close himself his sale. At the time of the call back the system will display the call back information to the agents and then he will have the ability to review information and notes prior to executing the call.
When you’re prospecting for new business, calling back your contacts at the precise date and time is of the essence, for successful telemarketing campaigns, and it is an essential basic function of a good telemarketing software.

Proper rebuttals and arguments are the fundamental basis of a successful sale, regardless of the target or product. One of asset OpenX VoipTM is to be one of only telemarketing software offering ergonomic and efficient interfaces to optimize your teams results. Thanks to the scripting tool you create built in arguments and rebuttals for your telemarketers in order to efficiently present their offers and or products. The call flow and sequence of the conditional pages can be configured in the script based on multiple predefined criteria’s.
The scripter has built in objects, facilitating you the conception of your scripts from the telemarketing software, and that can assist your agents throughout the call, for example: ability to display and guide your agents through rebuttals and objections. By using the mouse, the agent can access all FAQ’s providing answer to all of your client’s questions, providing your agents with the proper tools to full fill sales expectations.
Furthermore, the scripts can be integrated to your data and knowledge base systems, this give the TSR’s the proper information, but also to enrich your database with new details during the call, proving you will up to date and accurate information in your data systems.

A successful telemarketing campaign relies on the quality of the leads you provide. The built in import utility included in the OpenX VoipTM telemarketing software allows you to verify the data you input prior to putting live for your TSR’s. Other call list management features include:

• Verify the physical format of the telephone number
• Removes and ignores all invalid numbers
• Removes duplicate records
• DNC and government legislation compliant or for clients that don’t want to be contacted.

The ability to track results and manage your TSR’s in real time is the most important element to a successful telemarketing campaign. The the OpenX VoipTM telemarketing software supervisor interface offers key features and functionality in order for the managers to track their teams efficiently. Each supervisor can customize their interfaces and display their desired screens and results related to their campaigns: number of calls, qualified contacts, number of sales per hour, penetration rate, etc…
The telemarketing software provides the supervisor an access to an interactive toolbar were he can manage his teams using the following media:

• Listen
• Record
• Whisper